What does the coaching approach 'If we see it, say it' emphasize?

What does the coaching approach 'If we see it, say it' emphasize?

• A. Recognizing and acknowledging good performance; catching them doing something right.
• B. Only addressing mistakes.
• C. Holding back feedback to save time.
• D. Publicly criticizing all performance.

Answer: (A)

This coaching approach focuses on giving immediate, observable feedback and recognizing when someone does something well. When you see a good example in real time, you name the behavior, describe the impact, and acknowledge it. This reinforces the actions you want repeated, helps people feel seen, and builds confidence and motivation to keep performing well. It creates a practical, positive feedback loop where strengths are highlighted just as they occur, not left unspoken. For instance, noticing a staff member handling a customer smoothly and saying, “I appreciate how you greeted them warmly and walked them through the process—you made the experience effortless,” reinforces that effective behavior and sets a clear standard for others. This approach isn’t about only addressing mistakes, it doesn’t advocate delaying feedback to save time, and it avoids publicly criticizing everyone. Those ideas would undermine learning, trust, and morale.

This coaching approach focuses on giving immediate, observable feedback and recognizing when someone does something well. When you see a good example in real time, you name the behavior, describe the impact, and acknowledge it. This reinforces the actions you want repeated, helps people feel seen, and builds confidence and motivation to keep performing well. It creates a practical, positive feedback loop where strengths are highlighted just as they occur, not left unspoken.

For instance, noticing a staff member handling a customer smoothly and saying, “I appreciate how you greeted them warmly and walked them through the process—you made the experience effortless,” reinforces that effective behavior and sets a clear standard for others.

This approach isn’t about only addressing mistakes, it doesn’t advocate delaying feedback to save time, and it avoids publicly criticizing everyone. Those ideas would undermine learning, trust, and morale.